Frequently asked questions - FAQ
Is there a minimum order quantity?
Yes, the minimum order quantity is 100£ (net) plus shipping costs. This does not apply to sample orders, which you can order without a minimum order value.
Can I also order as a private person?
No, activatextil.eu is only aimed at business customers or corporate customers.
Is it possible to order without a customer account?
No, as we only sell to business customers via our wholesale shop, a VAT ID is required before you can register.
Can I cancel an order I have placed?
If you have discovered an error in your order too late, please call us immediately on 05431 - 93 234. Our business hours are from: 09:00 - 13:00 and from 14:00 - 16:00.
Please note: However, orders that have already been picked cannot be cancelled.
By when do I have to complete my order so that my goods are dispatched on the same day?
We always try to dispatch our completed orders on the same working day. In order to complete orders, we must first receive payment.
This may take a little longer for a bank transfer than for payment via PayPal. Please note that our parcels are collected by DPD at around 11am!
Can I still change billing or delivery addresses afterwards?
Yes, as long as your order is still with us, you can send us changes at any time by e-mail to info@activatextil.eu.
Is express shipping available?
Yes, express shipping is available for an additional charge.
Please note that our parcels are collected by DPD at approximately 11am. Orders arriving after this time will not be shipped until the next working day.
Can I also order by telephone?
As we always need your order in writing, please place it via the shop or by e-mail to info@activatextil.eu.
I am looking for a specific fabric or have a special request?
We have many direct contacts with fabric manufacturers. We will be happy to see what we can do for you. Just send us an email with your requirements to: info@activatextil.eu .
Can I combine orders to save on shipping costs?
Several orders can of course be combined into one invoice.
Please let us know in good time, as all orders are processed Mon. - Fri. in the morning and are dispatched (after receipt of payment) at midday.
I have created my account but I cannot see prices or add products to my shopping cart. What should I do?
After you have registered your business account, please email us your business certificate to info@activatextil.eu. Once we receive your business certificate, our team will activate your account after verification.